Oh, this is the question you were talking about. Like Swaayy said, as of for now the best way is to get in contact with a senior staff member you also could make a ticket.
Please note if you ask a question on the forums you can more count on 24hours until you get a reaction. Saying after only 1-hour ye you have not replied is a bit unfair. If you want a fast response then DM any staff in-game or via Discord then you should get a response within an hour if that person is actually online tho.